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Tierdrop Pty Ltd (ABN 64 691 761 583) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

Quick overview

We collect information you provide to us and information we gather when we interact with you
We use this information to provide our services and improve your experience.
We protect your information using secure systems and processes
You have rights regarding your personal information, including access and correction rights

Information we collect

Basic identifying and contact details

Name, date of birth, address, email address and phone number
Government-issued photo identification documents (such as driver’s license and passport)
Professional details

Service related information

Payment and transaction details for products and services you've purchased from us
Your preferences for our services and your marketing preferences
Feedback and survey responses

Digital information

IP address and general location information derived from your IP address
Search and browsing behaviour
Website usage patterns
Cookie preferences

Professional information (for job applicants and workers)

Employment history
Professional experience
Required authorisations and licences
Professional registrations

How we collect personal information

Directly from you: when you interact with us, contact us, fill out forms, or complete our verification process.
Automatically: when you visit our website, use our technologies, or interact with our online services.
From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.

Why we collect, hold, use and disclose personal information

Business operations

To manage our relationship with you as a customer or supplier
To process and deliver our products and services
To handle your inquiries, support requests, and communications
To maintain accurate records for billing and administration
To verify your identity when required or permitted by law

Communication and support

To respond to your questions and support requests
To communicate important updates about our services
To handle inquiries made through our website or platforms
To manage your participation in surveys, feedback sessions, or events

Authentication and Verification Services

To verify the identity of sellers for security and fraud prevention purposes
To communicate authentication outcomes and decisions to you
To process refunds when items fail our authentication process
To maintain secure records for authentication-related transactions
To protect the integrity and trustworthiness of our marketplace

Service improvement

To conduct analytics and market research
To improve our business operations and services
To develop and enhance our applications and platforms
To understand how our services are used

Marketing and promotions

To send you promotional information about our services and events
To inform you about products or services that may interest you
To manage your marketing preferences
To run competitions, promotions, and special offers
To provide additional benefits to our customers

Employment purposes

To assess employment applications
To evaluate candidate qualifications
To manage professional certifications and licences
To maintain employment records

Legal and compliance

To comply with our legal obligations
To respond to court orders or legal processes
To maintain required business records
To fulfill regulatory requirements or reporting obligations
To protect our legal rights and interests or as authorised by law

Our disclosures of personal information to third parties

We may disclose personal information to:

Service providers

IT service providers
Data storage providers
Web hosting and server providers
Payment processors
Identity verification service providers
Marketing and advertising providers
Analytics providers

Professional advisers

Bankers
Auditors
Insurers and insurance brokers
Legal advisers

Business partners

Our existing or potential agents
Our business partners or contractors

Corporate transactions

Your information may be disclosed to our advisers
Your information may be disclosed to the potential purchaser's advisers
Your information may be included in the transferred assets

Legal and regulatory bodies

Courts and tribunals
Regulatory authorities
Law enforcement officers

Other parties

Third parties you have authorised
Any other parties as required or permitted by law

Overseas disclosure

Storage and access

When our service providers are located overseas
When we work with overseas business partners
When using cloud-based services or data storage solutions

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements and by monitoring how recipients handle your information.

Your privacy rights and choices

Providing information

You can choose whether to provide personal information to us. However, if you don't provide certain information, we may not be able to provide some services.

Access to your information

You can request access to the personal information we hold about you and we will respond within a reasonable time.

Correction rights

You can ask us to correct any inaccurate or incomplete information.

Marketing communications

You can opt out of marketing communications at any time.

Protecting your information

We use multiple layers of security to protect your information.

Technical safeguards

Enterprise-grade encryption
Regular security testing
Automated threat detection

Operational security

Staff training on security and privacy
Strict access controls
Regular audits

Physical security

Secure premises
Secure disposal of documents
Equipment security protocols

How long we keep your information

We keep your personal information only as long as necessary or required by law.

Cookies and Analytics

Cookies

Small text files stored on your device
Remember your preferences
Enable website functions
Improve efficiency

Tracking Pixels

Help understand interactions
Measure email engagement
Enable relevant content

Amendments

We may update this policy at any time by posting the revised version on our website.

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TIERDROP PTY LTD – PRIVACY POLICY