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IMPORTANT

We do not accept change-of-mind returns or exchanges.

Returns and refunds are only available when the issue is due to a Tierdrop verification error such as a missed flaw during authentication or the item falling outside of Tierdrop’s authentication standards.

To be eligible for a return, items must be returned in the same condition they were received and with all original packaging. This includes all sleeves, labels, and protective materials. Missing or damaged packaging may affect your refund.

You are not entitled to a remedy if you have removed, damaged, or tampered with any authentication tags, stickers, or packaging applied by Tierdrop.

If a return is approved due to a Tierdrop verification error, the seller retains their payout and the returned item becomes the property of Tierdrop. Returned items are not sent back to the seller.

Refund Request Eligibility

The request must be submitted within 7 days of delivery and must include a clear explanation of your concern.
The Tierdrop tamper-evident sticker must still be intact and undamaged.

If you wish to request a refund under these conditions, please email us or submit a request through the portal below.

To help us assist you as quickly as possible, please include:

Your order number
The name of the item you wish to return
A brief explanation of the issue
Clear photos of the item (both back and front), showing the problem and the intact authentication sticker as proof of no tampering

Verification Records

To protect both buyers and sellers, every item is carefully documented during our authentication process, including detailed photographs and condition notes.

These records are used strictly for internal verification and cannot be shared publicly.

If the condition of the returned item does not align with the information recorded at the time of authentication, we may be unable to issue a refund. We appreciate your understanding

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RETURE/REFUND REQUEST